Mobile Computing, News, Online Security, Telecom

New scam targets Globe Postpaid Users via Zong

The National Telecommunications Commission (NTC) and local service providers issued statements before on how to avoid mobile phone-related scams. While there are still a number of bogus SMS scams, NTC together with our local telcos, informed the public that verifying legitimate promotions always starts with an official call from the network’s representatives and an SMS usually sent by a four-digit sender. Looks like this process has been covered up by this new modus operandi.

When In Manila blogger Cheryl Golangco shares her experience with a guy who called and introduced himself as a Globe Telecom’s representative using a prepaid number 09152993827.

Like any other bogus transactions, the call went on smoothly saying that Globe is giving away P500 worth of SM gift certificates to the network’s postpaid subscribers. The caller then told the blogger that she’ll receive a PIN to verify their conversation. A text message coming from 2800 came in next containing the said PIN. She was then told that there will be a total of five text messages each containing different PINs that she’ll have to dictate to the caller for further verification. All these messages came from 2800, the access line of Zong.

I personally made a research as I am not familiar with Zong, the company behind this 2800 access number. Per checking, Zong is a mobile payments service for online games and social networks.’ It’s a ‘payment platform [that] lets you buy goods from games and social networks through your mobile phone – stuff you buy is added to your phone bill or deducted from your prepaid plan.’

The blogger soon found out that it’s indeed a scam after the caller asked her to write down the reference number: 29152993827. Notice that it is similar with the caller’s mobile number. For Globe users, you know what’s bound to happen – sharing a load. Golangco hang up and immediately reported the incident with Globe. That’s where she confirmed that she was just scammed.

This scam may not be targetting only Globe postpaid users as the Zong’s mobile payment service may be available as well in Smart and Sun’s network. Zong may not be directly involved as well in this modus operandi as the culprits are only using their service to get money from their poor victims. But the point here is, these evil-minded people are getting smarter and creative. We, consumers, should be more vigilant and keen in avoiding similar and future ways of scams. And for our government? They should really act on these scams more than informing the public on how to avoid it. Maybe the SIM card registration should be put into action? What do you think?

Photo and News Credit: WhenInManila.com

  • Zong User

    Hi – I’ve been using Zong ever since and this is the most
    reliable mobile payment platform especially for those who are into online games
    buying credits. Here are simple steps to complete a transaction using Zong.

    1. Select
    the price option of the credit/item that you want to buy from the pop-up.

    2. Choose
    mobile payments or ZONG as mode of payment.

    3. Enter
    your mobile phone number on the space provided.

    4. You will receive a PIN from ZONG on your
    mobile phone or instructions on the window.

    5. Enter the PIN on the space provided on the
    pop-up.

    6. You will
    receive a confirmation message from ZONG containing a transaction code that
    would serve as your reference for completing the purchase.

    The PIN code should be received within a minute or two after
    the request has been sent. This also expires after 2 hours. It could take up to
    24 hours from the time you have completed the transaction for the items/credits
    to be delivered.

    So anyone can mistakenly enter any phone number and receive similar
    text message.( Pincode
    MT. Zong. Enter PIN 8152 on the web to continue. Zong will bill you
    P500.00. For more info, text ZONG_HELP. Help: 1-800-1-116-1100)

    But if the PIN will
    not be entered back on the website, transactions will not complete and you will
    not be charged. So please be careful and read the text messages sent in your
    phone. Zong does not call customer out and if they do, they introduce
    themselves and please get their Tech ID. You can also reach Zong @ support.ph@zong.com and report any
    potential fraud.

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