Call Center

01.30.12

Philippine IT-BPO Industry continues to grow: “Recession-proof, Slowdown-resistant, Electoral Politics-bullet Proof” Call Center, News | (1)
Another win for the Call Center/BPO Industry in the Philippines. Despite the filling of the anti-outsourcing bill in the US Congress, the BPO Industry in the Philippines continues to grow and provide jobs to almost 1.3 million Filipinos. Cathy Rose A. Garcia reports on ABS-CBS News, that the IT-BPO will generate as much as $25 billion in export revenues by 2016 even though there's a perception that outsourcing is the main reason why the unemployment rate in the US is at it's all time low. Continue Reading...
12.19.11

Things you must NOT do if you are a Call Center Agent! Call Center, Video | (3)
Ok, I'm gonna let the grammar error go since I'm also guilty on that part but this guy committed a bunch of mistakes on his call that are mortal SIN if you are call center agent. First, video recording your call then making fun of your customer (and uploading it on Youtube!) and the way he handle the call. I've worked in a call center long enough to know that this guy is not taking his work seriously and will surely put the company in hot waters if he ever encounter those one of a kind customers. Let me know your ...
11.30.11

Philippines: New Call Center Capital of the World! Call Center, Personal Computing | (2)
Looks like Filipino Call Center agents will have more things to smile about this holiday season as NY Times published a report that the Philippines is now the Call Center Capital of the World. Continue Reading...
12.11.08

Video Blog: Internet Help Desk Call Center, Video | Comments Off
I'm sure you already saw this video... probably by your trainer during the first week of training... :) He sure knows how to put our frustrations in good use... and in a funny way I might add.... :)
12.08.08

Call Center Spoofs! Ü Call Center, Personal Computing | Comments Off
Working on a call center... mistakes will sure happen when talking to a customer. Chances are you or your colleagues may have committed the same mistakes..:)Below are some of the list of spoofs (some are actually mine) that happened while on a call. Enjoy! :)On the phone:Agent: Hello my name is ___Caller: I just want to know what or how to use your video editing software?Agent: Mr. Caller our video editing software is a software that you can actually see your everything..." (huwat everything??!!)Customer calling to get a new password:Tech: Your new password will be AQ1245Tech: That will be A ...