Alyza Angeles, writing for Yugatech;
Basically, the new feature works just by simply tapping the photo of your driver to view his/her profile. From there, you can scroll down to see his/her achievements as well thank you notes from other riders. You can even chat your driver up and leave a thank you note after your ride.
When was the last time you saw the profile of a taxi driver?
This is just a small feature but it has a big effect on the service, which is what taxi operator needs to do. I expect Grab to follow suit or roll-out similar feature, if its not already available.