A Message to Our Customers about iPhone Batteries and Performance


We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.
First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.

A great response by Apple regarding the battery issue. They also admitted hat they’ve communicated the whole “slowing-down” your phone poorly.

As great as this message is, this issue will likely haunt Apple as a company and their business, and those ridiculous lawsuit will likely continue.